Event Details
目标与内容 Objectives and Content
- Establish the right mindset and attitude in relating to others
- Manage conflicts and deal with emotions
- Enhance personal influence and charm
- Build team spirit and gain cooperation from others
- Aware of one's own communication style and adapt to critical situations
- Get better along with difficult person at work
- Improve critical thinking and assertiveness
- Identify your stakeholder and understand their values, interests and motivations
如果您希望了解如何赢得同事，跨部门，客户的合作，了解自己并且提升自己的沟通能力，提升个人魅力和情商，学会分析你的"客户"，理解他们的价值观，兴趣和动力，这门课就是为您设计的，课程全程互动，付诸实践，它能帮助您更高效地完成工作中的挑战，管理和提升工作中的人际关系，并且了解外资企业的沟通文化。
参加对象 Target Group
All levels of professionals who want to improve essential communication and interpersonal skills to work more effectively in international companies
希望提升自身沟通能力的各部门专业人员。
大纲 Outline
- Basic attitudes in communication
- Five elements of high EQ person
- Learn to deal with emotions
- Understand your stakeholder values, interest, motivations
- Understand your communication style
- Improve communication and influence
- Build rapport
- Empathic listening skill
- How to talk with Germans
- Manage difficult communication in conflict situation
- Conflict management style
- How to open conflict discussion with feedback skill
- 沟通的基本态度
- 高情商的五大要素
- 情绪的管理
- 理解分析重要沟通对象
- 了解自己的沟通风格
- 提升沟通和影响力
- 建立信任度
- 同理心的倾听技巧
- 德国企业的沟通文化
- 冲突中的沟通技巧
- 冲突管理风格
- 处理冲突反馈技巧
Notes:
Fee includes lectures, course materials and lunch.
包 括 会 务 费， 资 料 费， 午 餐 费。
Participants can send their questions in advance using the registration form.
In case of cancellation, please kindly note you must email the BritCham Shanghai Event staff Hilary.Wu@britishchambershanghai.cn before 9am, 19 Aug. Due to the service charges of Event Bank and online payment platforms, we can only partially refund up to 90% of your ticket price and payment will be processed within 14 days after the event via your original payment method. However, it is non-refundable for cancellation request made beyond the above mentioned timeframe.
