Customer-centricity is no longer sufficient to secure growth and relevance in China. The shift towards user-centric business models is one of the most powerful developments reshaping markets. Companies that embrace this shift position themselves to build stronger relationships, foster innovation, and maintain a competitive edge.
In this keynote, Jacob Johansen outlines the thinking behind user-centric, and shares the tangible benefits this transformation delivers.
To mark the occasion, a number of complimentary copies of From Customer to User 2.0 will be available to attendees, subject to availability.
๏ปฟAdmission includes coffee, tea and croissant.
Agenda
8:00 โ 8:30 am | Registration & Networking Breakfast
8:30 โ 8:35 am | Opening Remarks
8:35 โ 9:15 am | Keynote Speech by Jacob Johansen
9:15 โ 9:45 am | Audience Q&A
9:45 โ 10:00 am | Closing Remarks
*The Chamber reserves the right to alter the above agenda at its sole discretion.
In case of cancellation, please kindly note you must email the BritCham Shanghai Event staff eloise.zhang@britishchambershanghai.cn before 5 pm, 18 November.
Member Price Complimentary
Non-member Tickets
In case of cancellation, please kindly note you must email the BritCham Shanghai Event staff eloise.zhang@britishchambershanghai.cn before 5 pm, 18 November. Due to the service charges of Glueup and online payment platforms, we can only partially refund up to 90% of your ticket price and payment will be processed within 14 days after the event via your original payment method. However, it is non-refundable for a cancellation request made beyond the above-mentioned timeframe.
Standard Price RMB 200
Venue
BritCham Shanghai Office Lounge
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If you have any questions please contact Eloise Zhang
